A quality management system is a set of interrelated or interacting elements that organizations use to direct and control how quality policies are implemented and quality objectives are achieved. Quality management includes the coordinated activities that organizations use to direct, control, and coordinate quality. These activities include formulating a quality policy and setting quality objectives. They also include quality planning, control and assurance to achieve continuous improvement.

ISO 9001 is a global quality management standard. It saves money. Customers expect it. Competitors use it. It can help organizations achieve standards of quality that are recognized and respected throughout the world.

The session will focus on the following key elements:

- Generic processes,

- Reference material,

- Best practices in quality management,

taking into account institutional mandates and responsibilities, technical infrastructure requirements, service delivery aspects as well as capacity building and competency needs. Certification schemes as ISO 9000, ISO 14000, ISO 17024, ISO 17025, ISO 22301, ISO 27000, ISO 31010, ISO 50001 and other similar schemes can be topics of the session.

Also national professional certification schemes are considered.

Contributions dealing with the aspect of strategic view on leading organization and business excellence and human resources management are also welcome in this session.